At Professional Technicians LLC, we are committed to providing exceptional service and support to our customers. As we continue to grow, we are looking for a friendly, proactive, and detail-oriented individual to join our customer service team. If you are passionate about helping others and delivering top-notch support, we'd love to hear from you!

Job Description:

We are seeking a Customer Service Representative who will serve as the first point of contact for our customers, playing a vital role in ensuring customer satisfaction. You will be responsible for providing professional, timely, and accurate assistance across multiple communication channels, including phone, email, and chat. Part-Time (PT) M-F opportunities available.

Key Responsibilities:

• Handle inbound and outbound customer inquiries via phone, email, or chat.
• Provide accurate, timely, and professional information about our products, services, and policies.
• Resolve customer issues, complaints, or concerns in a friendly and efficient manner.
• Maintain a positive, empathetic, and professional attitude at all times.
• Process orders, forms, applications, and requests.
• Update customer records and document interactions accurately.
• Collaborate with other departments to ensure customer satisfaction and effective problem resolution.
• Participate in ongoing training to stay updated on product knowledge and customer service best practices.

Qualifications:

• High school diploma or equivalent (additional education is a plus).
• Previous experience in customer service, retail, or a related field is preferred.
• Strong verbal and written communication skills.
• Ability to remain calm and patient with customers during challenging situations.
• Proficient in Microsoft Office and basic computer skills.
• Ability to multitask and manage time effectively in a fast-paced environment.
• A positive attitude and a desire to make a meaningful impact for our customers.

Benefits:

• Competitive hourly rate of $18/hr for training and $20/hr after trainings completed

How to Apply:

If you're ready to be part of a dynamic and supportive team, please submit your resume and a brief cover letter explaining why you would be a great fit for this role to hr@ptihealth.com.

We look forward to hearing from you!